Returns & Exchanges

At Tortoise General Store, we take pride in the craftsmanship of our home goods and want you to be completely satisfied with your purchase. If your item isn't the perfect fit for your space, we accept returns on unused items in their original packaging within 14 days of delivery.

1

Initiate Your Request

Email our support team with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare Your Package

Carefully pack the unused items in their original boxes with all protective padding to ensure they arrive back to us safely.

3

Ship the Item

Affix the provided shipping label or use your preferred carrier to send the package back to our California studio.

4

Receive Your Refund

Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing